Question 1

Do I need an account to place an order?

Accepted Answer

No. Every order on Hesco Merc can be completed as a guest. You only give the details we need to deliver or hand over your goods.

Question 2

What is the minimum order for wholesale pricing?

Accepted Answer

Wholesale pricing starts at 2 cartons per product. Carton sizes are shown on every product page, and the price per unit drops automatically once you switch to carton buying.

Question 3

Do you deliver nationwide?

Accepted Answer

Yes. We deliver across Nigeria through our courier partners, and the delivery cost is calculated at checkout before you pay. You can also collect from any of our pickup locations at no delivery cost.

Question 4

How long does delivery take?

Accepted Answer

Lagos deliveries typically arrive in 1-2 working days. Other states usually take 2-5 working days depending on the courier and destination.

Question 5

Are your products authentic?

Accepted Answer

Every product ships directly from Hesco Merc warehouse stock. We do not sell through third-party resellers, so what you receive is exactly what left our warehouse.

Question 6

Can I get an invoice for my business?

Accepted Answer

Yes. Wholesale orders receive an invoice with your business details, and a receipt is issued once payment is confirmed.

Question 7

What if a product does not suit my skin?

Accepted Answer

Unopened products in their original packaging can be returned within 7 days of delivery. See our refund policy for full details.

Question 8

How do I track my order?

Accepted Answer

Use the order reference we sent you together with the phone number on the order. If your order is for pickup, or was arranged manually, just message us on WhatsApp and we will update you.

Frequently asked questions

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